Vanilla is the new Chocolate

I have been on the look out for good forum software for quite some time to make it easier for me and the users of the various projects I undertake to find help. But nothing I found looked good enough and while I could customize the look and feel of many of the packages I stumbled upon, who has the time? I mean really, shouldn't software just look good right out of the box. I think so.

And that's what attracted me to a relatively new piece of software by Lussumo called Vanilla. Sure, its got all the Ajax you can eat, but more importantly: its downright sexy.

Vanilla 1

Ironically, it was the fact that it took a while to setup that my infatuation with the software started to turn into love.

And now that it is running and I have a Markdown plugin here and an Atom plugin there (along with a number of other extensions), I am as giddy as a school girl. And finally, majordojo has support forums of its very own.

My hope is that these forums will be bring some transparency to my support process, which right now is facilitated through a closed help ticket system. I like the help ticket software (gritting teeth), it certainly has its uses, but in general, there is no collective wisdom that is accumulated through it. Tickets go in, they get solved and then the solution quickly gets lost and/or forgotten. Nothing gets made public. Nothing is searchable. The end result is me answering some of the same questions over and over. Which can be quite demoralizing sometimes. It makes me not want to write more software because eventually I will have to support it. I really gives me a new found appreciation for those people who do support really frick'n well.

So if you use one of my plugins, or use one of my applications and you need help - search for an answer or start a new discussion on your own. Help is out there - you just need to know where to find it.

2 Comments

Forums ... discussion ... discourse; boy you've rocked my hobby horse!

I just added a couple of links to my (under very heavy reconstruction; I haven't published the URL til just now) homepage: diaproc and diaproc2 date back to 1996 or so ... I have stayed in touch with the NCSA geek who created HyperNews.

BTW I blog to gnodal.livejournal.com concerning my "Participatory Deliberation" project (bentrem.sycks.net/gnodal/ are my source docs, and /wiki/ is something new, to stash docs).

cheers

p.s. "HTML for style"; nice constraint!

p.s.2 have a peek at what we see when we use the Comment Preview function; the layout of the form has changed radically.

Quick question . . . does Media Manager work with 3.3?

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